1. What Information Does my11 Collect from You?
In operating the my11 platform, we collect several categories of information from our users to ensure a smooth, secure, and relevant service. The following are the types of information we collect:
Account & Identity Information
During registration, we collect your full name, date of birth, email address, phone number and chosen password. If identity verification is required, we may request a copy of your Malaysian IC or passport to ensure account accuracy and prevent misuse.
Payment Information in MYR
To process deposits and withdrawals in MYR (RM), we retain information related to your chosen payment method — including bank name, masked account number, or digital wallet identifier (GrabPay, Touch 'n Go). Full card numbers or payment security details are not stored directly in my11's systems.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, screen resolution, and language settings. This information is used to optimise how the platform displays across different devices, particularly smartphones, which are the preferred choice among Malaysian users.
Usage Data & Platform Activity
We record user activity on the platform, including games played, bets placed, session duration, pages visited, and interactions with specific features. This data helps us understand usage patterns and improve the overall user experience.
2. How Is This Information Used?
All information collected by my11 is used responsibly and only for legitimate purposes, as outlined below:
- Account management: Creating and maintaining user accounts, processing logins, and enabling access to platform services.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions in MYR accurately and securely.
- Security and fraud prevention: Detecting suspicious activity, verifying user identity and preventing platform abuse.
- Legal compliance: Meeting legal obligations applicable in Malaysia, including requirements related to anti-money laundering.
- Service improvements: Analysing usage patterns to improve platform quality, fix technical bugs and develop relevant new features.
- Service communications: Sending important notices regarding your account, transactions, policy updates or security information that require your attention.
3. Cookies & Tracking Technologies — What You Need to Know
The my11 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you access our website.
We use three main types of cookies:
- Essential cookies: Required for core platform functions such as maintaining login sessions and language preferences. These cookies cannot be disabled.
- Performance cookies: Collecting anonymised data on how users interact with the platform to help us identify areas for improvement.
- Preference cookies: Storing personal settings such as display preferences and recent session history to speed up access on future visits.
You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some platform features.
4. Data Storage, Security, and Third-Party Sharing
All personal data collected by my11 is stored on protected servers using SSL (Secure Socket Layer) encryption and technical security measures in line with current industry best practices. Access to user data is restricted to personnel with a legitimate operational need only.
My11 retains users' personal data for as long as an account remains active, or for as long as necessary to fulfil legal and business obligations. Once an account is closed and all obligations have been met, personal data will be deleted or anonymised within a reasonable timeframe.
Sharing with Third Parties
My11 does not sell, rent or disclose users' personal information to third parties for marketing purposes without your consent. We only share data in limited situations, as outlined below:
- Payment service providers that process RM transactions on behalf of my11, bound by confidentiality agreements;
- Game software providers that operate certain games on the platform, receiving only the minimum data necessary;
- Regulatory authorities or law enforcement agencies when required under applicable Malaysian law;
- Third parties involved in corporate transactions such as mergers or acquisitions, subject to appropriate confidentiality protections.
5. Your Rights as a my11 User
As a registered my11 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to any inaccurate or incomplete data in your account.
You may request the deletion of your personal data, subject to applicable legal requirements.
To submit any request relating to your privacy rights, please contact the my11 team by email at: [email protected]. We will process your request within a reasonable timeframe and provide you with a written response.
6. Policy Changes and How to Contact Us
My11 reserves the right to update this Privacy Policy from time to time to reflect changes in data handling practices, legal requirements, or improvements to our services. Any material changes will be communicated to users via an in-platform notice or by registered email before the changes take effect.
We encourage you to review this page periodically to stay informed of the latest policy governing the handling of your personal data on the my11 platform.
This Privacy Policy is governed by the laws of Malaysia, including the applicable Personal Data Protection Act 2010 (PDPA). Any data privacy disputes that cannot be resolved directly will be referred to the relevant authorities in Malaysia.
For any enquiries, requests, or complaints relating to this Privacy Policy, please contact us via:
- Email: [email protected]
- Check FAQ page for a prompt response
We are committed to responding to all privacy-related enquiries within seven business days.
Still Have Questions About Your Data Privacy?
Our FAQ page covers answers to the most commonly asked questions, or create a my11 account to access full customer support.