My11's Commitment to Healthy Gaming
My11 was built not just as an entertainment platform, but as a space that puts its users' wellbeing first. We recognise that gambling and online gaming, when not managed responsibly, can have a negative impact on a person's finances, relationships, and mental health.
That's why my11 is committed to providing a safe, transparent, and responsible gaming environment. This means supporting our users with self-control tools, clear information, and access to help whenever it's needed. We encourage all users to play purely for entertainment — not as a source of income or an escape from life's pressures.
This commitment goes beyond words. The my11 platform provides several practical mechanisms that empower users to manage their own experience, and we continually work to improve these protective features over time.
How Do You Identify Risky Gaming Behaviour?
Recognising the early signs of problematic gaming behaviour is an important first step. Here are some warning signs to watch out for:
Regularly spending more than you planned or can afford, or borrowing money to play.
Spending far more time than planned or neglecting other responsibilities because of gaming.
Using gaming as a way to escape from stress, anxiety, or personal problems.
Continuing to play or increasing your bets in an attempt to "win back" money you've already lost.
Gaming activity is starting to affect your relationships with family, friends, or your performance at work.
Hiding the amount of time or money spent playing from loved ones.
If you recognise one or more of these signs in yourself, we encourage you to use the self-control tools available on the my11 platform or to seek professional help.
How to Set Smart Time and Budget Limits for Gaming
One of the most effective ways to enjoy online entertainment responsibly is to set clear limits before you start playing — not after. Here's a practical guide from my11:
Set a Monthly Entertainment Budget
Decide on an amount in MYR (RM) that you're comfortable setting aside for entertainment each month — just like budgeting for dining out or other leisure. This money should come from your discretionary income, not from savings, loans, or funds earmarked for essentials like rent, utilities, or groceries.
Daily & Weekly Session Limits
Decide how long you'll play per session and how many times a week. Once that time is up, stop and take a break — even if you're on a "winning streak". This discipline helps you maintain a healthy balance between entertainment and everyday life.
Don't Play When You're Emotional
Avoid gaming when you're feeling stressed, sad, angry, or exhausted. Emotional instability can cloud your judgement and lead to irrational decisions. Step away and come back when you're in a clearer headspace.
Stop When You Hit Your Limit
Once your time or budget limit is reached, stop completely — no exceptions. Don't "just play one more round" or try to win back your losses. Accepting losses as part of the entertainment experience is a sign of a mature and responsible player.
Self-Control Tools Available at my11
My11 offers a range of self-control options that users can activate through their account. These tools are designed to help you stay in control — free from judgement or stigma — and are a positive sign of personal responsibility.
Set daily, weekly, or monthly deposit limits in MYR to control how much money goes into your account.
Request a short break (24 hours to 30 days) from the platform to give yourself some breathing room, free from pressure.
A long-term self-exclusion option is available for users who need an extended break from all gaming activity.
To activate any of these self-control tools, please reach out to the my11 support team via email: [email protected]. All requests will be handled with full confidentiality and without unnecessary questioning.
Minor Protection
My11 takes the protection of minors seriously. Our platform is strictly limited to users aged 18 and above. During registration, we verify age through the information provided and may request additional verification documents at any time.
If you share a device with younger family members, we strongly encourage the following steps:
- Always log out of your my11 account when you're done;
- Use a strong password and never share it with anyone;
- Consider using parental control tools on shared devices;
- Report to my11 if you suspect your account has been accessed by a child or teenager.
If you know or suspect that a minor is using the my11 platform, please contact us immediately at [email protected].
Life Balance & Professional Support
Online gaming is a form of entertainment — it should make up a small part of a balanced life, not the centre of it. my11 encourages all users to maintain a healthy balance between digital entertainment and other activities such as exercise, time with family, work, and rest.
Signs of a balanced life include getting enough sleep, maintaining meaningful social connections, meeting work and family responsibilities, and looking after your physical and mental health. When gaming starts to interfere with any of these, it's time to pause and reassess.
No Shame in Seeking Help
If you or someone you know is struggling with excessive gaming, seeking professional help is a brave and wise decision — not a sign of weakness. In Malaysia, several support resources are available, including the Ministry of Health Malaysia (MOH) mental health counselling hotline and private counselling services.
The my11 team is also happy to help connect you with relevant support resources. Reach us by email at [email protected] or visit our FAQ us for more information.
Online gaming is only suitable for adults aged 18 and above. It should be enjoyed purely as entertainment. Never play with money you cannot afford to lose. my11 is not responsible for any financial losses resulting from irresponsible gaming.